Shipping policy

Shipping Policy

At DEKVIO, we ship worldwide with trusted courier partners to bring authentic handcrafted leather bags right to your doorstep.

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Since every bag is handcrafted, processing may take longer during holidays, sales, or peak seasons — we will notify you in such cases
• Orders placed on weekends or public holidays are processed the next business day

Shipping Partners

We ship internationally using DHL Express and other trusted global carriers to ensure safe and timely delivery.

Shipping Destinations & Delivery Times

Estimated delivery times after dispatch:

• United States: 5–8 business days
• United Kingdom: 5–8 business days
• Canada: 6–10 business days
• Australia: 6–10 business days
• Europe: 5–8 business days
• Rest of the World: 7–14 business days

Please note: Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, weather, courier issues, or other factors beyond our control.

Shipping Costs

• Free standard shipping on US orders over $50
• For all other destinations, shipping charges are calculated at checkout based on your destination and order value
• We run free-shipping promotions from time to time — sign up for our newsletter to stay informed

Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number
• Link to track your shipment
• Estimated delivery date

You can track your package directly on the courier's website or from your DEKVIO account.

Customs Duties & Import Taxes (Important)

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

• DEKVIO has no control over these charges and cannot predict their amount
• Customs policies vary from country to country — please check with your local customs office for details
• Refusal to pay customs charges may result in the package being returned or destroyed — in such cases, shipping costs and any return charges will be deducted from any refund

Address Accuracy

Please double-check your shipping address before placing an order. DEKVIO is not responsible for:

• Packages delivered to incorrect addresses provided by the customer
• Delays or non-delivery due to incomplete or incorrect address information
• Address changes requested after the order has been dispatched

If you notice an error, contact us immediately at support@dekvio.com — we can update the address only if the order has not yet shipped.

Lost or Delayed Packages

• Please allow the estimated delivery window to pass before contacting us
• Contact us at support@dekvio.com with your order number
• We will work with the courier to investigate — this may take 5–15 business days

If a package is confirmed lost by the courier, we will send a replacement or issue a full refund.

Damaged Packages

• Take photos of the outer packaging and product before opening further, if possible
• Contact us within 7 days of delivery at support@dekvio.com with photos and your order number
• We will arrange a replacement or refund promptly

Undelivered Packages

If a package is returned to us as undeliverable (incorrect address, refused delivery, or unclaimed at customs), we will contact you to arrange redelivery. Additional shipping charges may apply.

Contact Us

For any shipping-related queries:
Email: support@dekvio.com
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

DEKVIO is a brand owned and operated by  Panwar Leathers, Jodhpur, Rajasthan, India.