Refund policy

Refund & Returns Policy

At DEKVIO, we stand behind the craftsmanship of every leather bag we make. If you're not completely satisfied with your purchase, we're here to help.

Return Window

You have 45 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging with all tags attached
• Free from any signs of use, wear, scratches, or stains
• Accompanied by proof of purchase (order number or receipt)

The following items cannot be returned:

• Items marked as final sale or clearance
• Personalized or custom-made bags
• Items damaged due to misuse, mishandling, or normal wear and tear
• Items returned without prior authorization

Natural Leather Variations (Please Read)

Our bags are handcrafted from 100% genuine full-grain leather. Because leather is a natural material, each bag may have slight variations in:

• Color tone and shade — photos are indicative only; actual color may vary slightly due to leather batch, tanning process, and screen calibration
• Grain, texture, and natural markings — these are unique characteristics of genuine leather, not defects
• Slight leather scent, which fades naturally within a few weeks

These natural variations are proof of authentic leather and are not considered defects. Returns based solely on natural leather variations cannot be accepted.

How to Initiate a Return

1. Email us at support@dekvio.com within 45 days of delivery
2. Include your order number, reason for return, and clear photos of the item
3. Our team will respond within 24–48 hours with return authorization and instructions
4. Ship the item back using a trackable shipping service

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

• If the return is due to our error (wrong item shipped, manufacturing defect, or damage during transit), we cover return shipping costs
• If the return is due to change of mind, size preference, or color preference, the customer is responsible for return shipping costs
• We recommend a trackable, insured shipping method — we cannot guarantee receipt of returned items without tracking

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 3–5 business days.

If approved:

• Refund will be processed to your original method of payment
• Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or card issuer
• Original shipping charges are non-refundable unless the return is due to our error

European Union — 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to the same condition requirements above.

Questions?

Contact us any time at support@dekvio.com.