Shipping Policy

Shipping Policy

At DEKVIO, we ship worldwide with trusted courier partners to bring authentic handcrafted leather bags right to your doorstep.

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation
• Since every bag is handcrafted, processing may take longer during holidays, sales, or peak seasons — we will notify you in such cases
• Orders placed on weekends or public holidays are processed the next business day

International Shipping Options

Choose Standard or Express delivery at checkout. All prices below are in US dollars.

• Standard Shipping — 10–20 business days after dispatch: FREE on orders of US$50 or more after discounts; US$9.99 on orders below US$50.
• Express Shipping (DHL / FedEx) — 5–8 business days after dispatch: based on order value after discounts — US$20 up to US$149.99; US$35 for US$150–299.99; US$50 for US$300–499.99; US$70 for US$500 and above.

The delivery estimates above do not include the 1–3 business day processing time. Business days exclude weekends and public holidays. Delivery times are estimates, not guarantees; customs clearance, weather or carrier delays may affect arrival.

If an order contains items from separate shipping profiles, such as a bag and a replacement strap, Shopify may combine shipping charges. Review the final shipping total at checkout.

India Orders

Bags: free shipping, estimated 3–5 business days. Straps: free shipping on orders of US$50 or more; US$9.99 below US$50, estimated 7–10 days. Available rates are shown at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

• Tracking number
• Link to track your shipment
• Estimated delivery date

You can track your package directly on the courier's website or from your DEKVIO account.

Customs Duties & Import Taxes (Important)

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the product price or shipping cost.

• DEKVIO has no control over these charges and cannot predict their amount
• Customs policies vary from country to country — please check with your local customs office for details
• Refusal to pay customs charges may result in the package being returned or destroyed — in such cases, shipping costs and any return charges will be deducted from any refund

Address Accuracy

Please double-check your shipping address before placing an order. DEKVIO is not responsible for:

• Packages delivered to incorrect addresses provided by the customer
• Delays or non-delivery due to incomplete or incorrect address information
• Address changes requested after the order has been dispatched

If you notice an error, contact us immediately at support@dekvio.com — we can update the address only if the order has not yet shipped.

Lost or Delayed Packages

• Please allow the estimated delivery window to pass before contacting us
• Contact us at support@dekvio.com with your order number
• We will work with the courier to investigate — this may take 5–15 business days

If a package is confirmed lost by the courier, we will send a replacement or issue a full refund.

Damaged Packages

• Take photos of the outer packaging and product before opening further, if possible
• Contact us within 7 days of delivery at support@dekvio.com with photos and your order number
• We will arrange a replacement or refund promptly

Undelivered Packages

If a package is returned to us as undeliverable (incorrect address, refused delivery, or unclaimed at customs), we will contact you to arrange redelivery. Additional shipping charges may apply.

Contact Us

For any shipping-related queries:
Email: support@dekvio.com
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

DEKVIO is a brand owned and operated by Panwar Leathers, Jodhpur, Rajasthan, India.